Where do I tell you my boot size for the insert?
After the campaign closes we’ll send you a survey asking for your foot and boot size to ensure you get a perfectly fitting insert. Last updated: Wed, Feb 10 2016 9:38 am EST
Will it be Android and iOS?
Yes, Carv will ship with Android and iOS version of the app. Last updated: Wed, Feb 10 2016 6:16 pm EST
Is there a subscription fee for Carv?
The features for Carv come for free with the product. A Carv Coach subscription allows you to access raw data, video analysis backed by raw data and allows you to store these video sessions on our cloud which you can analyse on a computer. Last updated: Wed, Feb 10 2016 7:42 pm EST
Will Carv work with custom/moulded insoles/footbeds?
The inserts have been designed to work with custom insoles since we are aware of how much people love custom insoles! They are ~1mm thin and can be placed between the liner and shell or between the insole and liner. Last updated: Thu, Feb 11 2016 2:47 pm EST
Are there plans to make a version of Carv for snowboarding?
Yes! We hope to make a snowboarding version of Carv for the 2017/2018 season. The hardware will be the same, so all you’ll need to do is download the snowboarding app when it’s ready. We plan on developing the snowboarding app over the next 12 months by working with professional snowboarders and instructors to understand aspects of technique Carv can read for snowboarding (exactly the same approach as we took over the last 12 months to develop the skiing technique algorithms). Last updated: Sat, Mar 26 2016 8:52 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.